Public Works FAQ
Who do I call to report potholes, street drainage problems, right-of-way issues, etc.?
Call Public Works at 386-313-4136 and leave your name, number and brief explanation of your reason for calling.
Who do I call in case of a road issue if the Public Works Office is closed?
Office Hours for Public Works are Monday - Friday, 7:00am – 3:30pm. Voicemails are retrieved immediately during business hours. After hours, Holidays & weekends, issues should be reported to the Sheriff’s Dept. Non-emergency Dispatch – 386-313-4911.
Why do I have water in my swale?
The swale is designed to catch the runoff from the roadway and the adjacent properties and send it to an outfall, such as a ditch or basin. During periods of heavy and/or consistent rains the water table can raise up high enough that it is above the bottom of the swale. This is a temporary condition. When the rains stop and the water table goes back to normal your swale should return to the same condition it was before the rain started. A simple way to tell if this is what is going on in your swale is to follow the swale down to where it outfalls (ditch or basin). If there is water in all of the swales and water is running into the outfall, even if it is not raining at that moment, then this is most likely just high ground water.
Who do I call to fix burned out street lights?
Call Florida Power and Light at 800-4-OUTAGE (688243) and provide the address and street name where the light is located. Reports can also be made online at: Streetlight (fpl.com)
How do I dispose of land clearing debris from my property?
Residents are requested to contact the county's household waste collector, Waste Pro, at 386-586-0800, for disposal requirements, dates, etc. The county does not pick up land clearing debris from private property unless authorized by the Board of County Commissioners under a state of emergency.
Who do I call about dead tree removal within the county right of way?
Call Public Works at 386-313-4136. If the tree has taken down any power lines, do not approach the area. Call the Sheriff's Department immediately at 386-313-4911. They will block off the area and someone will contact the power company to repair the lines.
Who do I call about new culvert installation and permits?
Contact the Planning and Zoning Department at 386-313-4009.
How do I report illegal dumping in the right of way?
Call Public Works at 386-313-4136 if illegal dumping is in the right of way. Call the Sheriff's Department at 386-313-4911 if you witness illegal dumping.
Who do I call to request dead animal removal on County Maintained roadways?
Call Public Works at 386-313-4136 if the animal is on a County Maintained right of way. Public Works cannot remove animals from private property, private communities, or from areas under the jurisdiction of another agency. (City of Palm Coast, State roads, etc.)
Services that Road & Bridge Cannot Provide
We cannot provide services on private property or services under the jurisdiction of another agency. Common requests for services that cannot be performed or that will be referred to others include the following list, where applicable the phone numbers have been provided for your convenience.
- Tree removal (Private Property)
- Dead Animals (Private Property)
- Ditches not in Easements or within the right-of-way
- Landscape Maintenance (Private Property)
- Water and Sewer problems need to be referred to appropriate utility company (Your Service Provider)
- Private roads (dirt or paved) not dedicated to the public or the county and formally accepted by the Board of County Commissioners for maintenance.
- Any calls referring to anything on State Roads (i.e., US 1, SR 11, SR 100, A1A) must be called in to the Florida Department of Transportation